Mortgage Resolution Specialist

6 days ago


Dublin, Dublin City, Ireland Eolas Recruitment Full time
About the Role
The successful candidate will be responsible for managing a portfolio of mortgage arrears cases, working closely with customers and internal stakeholders to achieve timely resolutions. This role requires strong communication and organizational skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Proactively manage mortgage arrears cases, ensuring adherence to relevant industry codes and regulations.
  • Perform general loan administration, including handling inbound and outbound arrears calls.
  • Accurately record information on systems of record and trackers.
  • Efficiently handle all communication from customers and third parties.

Requirements
  • Previous experience in financial services, particularly in phone-based collections or mortgage arrears support.
  • Familiarity with portfolio management or relationship management principles.
  • Relevant certifications, such as QFA or APA (Loans), are desirable.

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