Investor Operations Director

4 days ago


Dublin, Dublin City, Ireland MUFG Investor Services Full time
Job Description

The Executive Director, Investor Operations, AML will lead local and global initiatives, projects, deliverables, and budget adherence in the Investor Operations team.

  • Key Responsibilities:
  1. Ensure Adherence to Policies and Procedures: Ensure adherence to company and AML department policies and procedures, contributing to policy development and review process with emphasis on gaps/risks and regulatory requirements.
  2. Client Integration Process: Support client integration process, ensuring a professional and positive experience for all parties involved.
  3. Sensitive Queries and Escalations: Manage sensitive or escalated queries/concerns from clients, investors, fund managers, or internal departments, maintaining high quality standards.
  4. Deliverables Management: Dispatch relevant deliverables accurately and timely.
  5. Team Leadership and Development: Lead and develop individual performance of 50 globally distributed team members, fostering a professional environment encouraging personal and professional growth.
  6. Regular Service Review Calls: Participate in regular service review calls with assigned clients, CSMs, and other internal departments as part of the internal AML framework.
  7. Champion Investor Operations AML Initiatives: Champion Investor Operations AML initiatives within the team, promoting participation, constructive feedback, and idea generation.

This role is a Controlled Function under the CBI Fitness & Probity regime.

Requirements
  • Demonstrated understanding of regulations in multiple jurisdictions (e.g. Canada, Dublin, Cayman, Malaysia, Singapore).
  • Proven client/customer service management experience.
  • Bachelor's degree in a business-related field.
  • Certified AML qualification (ACAMS, ICA, CFC, or equivalent).
  • 15+ years of operations experience in financial services, AML, with at least 7-10 years in a managerial capacity leading global teams.
  • Leadership experience, resource planning, driving change, developing and implementing procedures and controls in Investor Services, fund administration, or related industries.


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