Service Advisor Role in Vehicle Management

1 week ago

Dublin, Dublin City, Ireland beBeeAdvisor Full time €55,000 - €75,000

We are seeking experienced professionals to join our team as Service Advisors in a dynamic environment. Our well-trained staff provide exceptional service to customers across various brands, working from modern offices with the latest technologies and systems.

About the Job:
  • Schedule customer vehicle service bookings by phone, email, or walk-in
  • Determine workshop availability for service, maintenance, and repair work
  • Meet and greet all service customers promptly and professionally
  • Check customers and their vehicles for work, confirming details and accurately recording in systems
  • Communicate with the workshop, maintaining up-to-date progress of customer vehicles undergoing service and/or repair
  • Advise and agree with customers on additional work or costs
  • Ensure customer vehicles are ready at the agreed day/time and explain all maintenance and report work completed
  • Perform other relevant administrative tasks related to end-to-end process for servicing and maintenance of customer vehicles
Key Requirements:
  • Excellent front-line customer service skills and experience
  • At least 2 years of experience in a similar role in the motor industry
  • Working knowledge of vehicle management systems (e.g., Keyloop, Kerridge, Autoview)
  • Good communication, interpersonal, and presentation skills
  • Ability to prioritize, multi-task, manage time effectively, particularly at peak times
  • Flexibility in approach to work
  • Full, valid, current driving license for driving in Ireland
Benefits:

The ideal candidate will have excellent communication and organizational skills, be able to work effectively in a team environment, and possess a strong attention to detail. If you are a motivated and skilled individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

This role offers a challenging and rewarding career path, with opportunities for professional growth and development. If you are looking for a new challenge and want to take your career to the next level, this could be the perfect opportunity for you.

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