Claims Team Lead

7 days ago


Dublin, Dublin City, Ireland Irish Life Group Services Limited Full time
About the Role: We are seeking a highly experienced and motivated individual to lead our Health Claims Service team as a Health Claims Service Operations Lead. The successful candidate will be responsible for ensuring the smooth running and overall effectiveness of the Claims Operations team, working closely with the Health Claim Service Manager to achieve this goal.

This is an exciting opportunity for someone who is passionate about delivering exceptional results and wants to make a meaningful contribution to our organisation. As a member of our team, you will have the opportunity to develop your skills and expertise, working with a talented group of professionals who share your commitment to excellence.

Your key responsibilities will include:

* Coordinating the day-to-day activities of the team, ensuring effective communication and collaboration among team members
* Overseeing the service levels for our providers interaction activities (Voice & Email), claim productivity targets, and ICD coding requirements to ensure KPIs are met
* Ensuring all claim payments are made to the right payee, at the right time, with a focus on accuracy

The ideal candidate will have an APA qualification (or equivalent) and ideally 5 years' experience in the insurance industry. They will be customer-focused, motivated to make a difference, and play a significant part in delivering business objectives.

Key Skills and Qualifications:
* Clinical background to support the development of the ICD coding internal team
* Self-starter with the ability to act on own initiative
* Ability to develop and implement training plans and successful rollout to team members
* Excellent stakeholder management skills

About Us: Irish Life Group Services Limited is one of Ireland's largest financial institutions, providing health insurance to over 500,000 people across Ireland. Our vision is to help people live healthier lives, and we focus on providing access to healthcare solutions that will help our customers achieve this.

We offer a comprehensive benefits package, including competitive salaries and bonuses, robust Learning and Development support, excellent Defined Contribution pension, and comprehensive Wellbeing initiatives.
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