IT Support Specialist

1 day ago

Waterford, Waterford, Ireland beBeeSupport Full time €45,000 - €60,000
About the Role

This position offers an exciting opportunity to join a dynamic team and contribute to the success of our organization. As a key member of our IT department, you will play a critical role in ensuring that our technology infrastructure runs smoothly and efficiently.


Job Responsibilities
  • Partner with the IT Service Desk Manager to build a seamless and efficient IT Service Desk experience for end-users.
  • Manage and streamline employee onboarding and device deployments, with a goal of achieving a zero-touch deployment for all new hardware assets.
  • Maintain and recommend improvements to desktop environments.
  • Assist with the development and maintenance of support documentation.
  • Promote a collaborative and inclusive team culture that encourages knowledge sharing and continuous improvement.
  • Support existing IT services including but not limited to Okta Identity Platform Google Workspace Zoom Trello Slack MS Office 365 Kandji MDM Microsoft Intune etc.
  • Install and maintain audio visual equipment for conference rooms as well as large scale company all hands meetings Zoom equipment Web streaming and identify opportunities for improvement.
  • Assist with purchasing receiving assets and performing consistent asset inventory tracking utilizing the IT Asset Management tool.
  • Maintain inventory closets regularly ensuring retired devices are disposed of in a safe and secure manner.
  • Support Compliance activities related to Information Security and Data Privacy.
  • Support the development and reporting of metrics that highlight customer satisfaction service performance and areas for improvement.
  • Build strong relationships with end users at AlphaSense.
  • Help to lead and mentor AlphaSense' IT Service Desk Team.

Required Skills and Qualifications
  • Experience analyzing and implementing improvements to internal support processes.
  • Experience maintaining Single Sign On LDAP and cloud directory services Azure AD or Okta preferred.
  • Professional certifications such as ITIL Foundations CompTIA A+ or CompTIA Security+ are a plus.
  • Ability to communicate complex technical information to non technical stakeholders verbally and in writing.
  • Ability to navigate embrace and champion change management processes and procedures.
  • Proficient with Windows/macOS desktop administration primarily macOS and a strong background in imaging deploying windows and macOS devices.
  • Ability to work within video conferencing services such as Google Meet Webex and Zoom.
  • Strong problem solving and troubleshooting skills.
  • Expert in mobile device management and endpoint protection antivirus AV software is a plus.

Benefits

We offer a comprehensive benefits package including competitive salary stock options health insurance retirement savings plan and paid time off.


Other Opportunities

This role presents an exciting opportunity to grow professionally and make a meaningful contribution to our organization. If you're passionate about delivering exceptional service and have a knack for resolving complex technical issues apply today

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