Administrative Support Specialist

2 days ago

Waterford, Waterford, Ireland beBeeCustomer Full time €30,000 - €35,000
Service Administrator Role

This Service Administrator position offers a unique opportunity to join a dynamic team and contribute to the success of our organisation. As a key member of the service team, you will be responsible for delivering exceptional customer experiences and ensuring seamless communication between customers and our workshop team.

The ideal candidate will have previous experience in a similar customer-facing role, preferably within the automotive industry. Strong organisational and communication skills are essential for this role, as well as the ability to work under pressure and manage multiple priorities.

We offer a competitive salary package, opportunities for career development and training, and a supportive team environment. If you are passionate about providing excellent customer service and have a drive to succeed, we encourage you to apply for this exciting opportunity.

Responsibilities:
  • Greet customers in a professional manner and guide them through the service process.
  • Accurately book vehicles in for service, maintenance, or repair.
  • Liaise between customers and the workshop team, ensuring clear communication of work needed, timelines, and costs.
  • Prepare accurate service estimates and invoices.
  • Manage customer updates and follow-up calls.
  • Maintain high levels of customer satisfaction and retention.
  • Support the Aftersales Manager in the smooth daily running of the department.
Requirements:
  • Previous experience in a Service Advisor or similar customer service role.
  • Strong communication and organisational skills.
  • Ability to work under pressure and manage a busy workload.
  • A positive, customer-first attitude and strong team ethic.
  • Full, clean driving licence essential.
What We Offer:
  • Competitive salary with bonus incentives.
  • Career development and training opportunities.
  • Friendly, supportive team environment.
  • Staff vehicle scheme and other company benefits.
  • The opportunity to grow your career in a dealership that's expanding and evolving.

Apply now by sending your CV and cover letter.

Join us in delivering exceptional customer experiences.

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