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Quality Assurance Specialist with Fluency in Portuguese

1 week ago

Dublin, Dublin City, Ireland Wipro Full time
About Wipro

We are a leading provider of IT services and consulting. Our expertise spans across various domains including advisory services, outsourcing, and offshoring.

This new project is a significant part of our business expansion in the quality assurance and advisory services domain for one of the largest American information technology companies.

We are seeking 4 passionate colleagues to join our growing team in Dublin, Ireland. The job requires full-time office work from Monday to Friday at the client premises in Dublin.

The ideal candidate will have a degree or equivalent practical experience, minimum of 2 years experience in a sales or call center environment with quality assurance experience.

Key responsibilities include performing audits on recorded and live client interactions, providing evaluation feedback to call center agents, conducting regular calibration sessions, and applying critical thinking and analytics to provide insights to the client.

Job Requirements
  • Bilingual - Fluent in English and Portuguese
  • Self-motivated, entrepreneurial, and comfortable dealing with ambiguity
  • Ability to work in a fast-paced environment
About the Role

This role offers an excellent opportunity for professional growth, adaptation, and enhancement of current skills while acquiring new ones. If you are proactive and eager to tackle new challenges, we would be delighted to receive your application.