Business Process Manager

1 week ago

Belfast, Ireland beBeeProcess Full time €45 - €55
Job Title: Business Process Manager

This role is key to enhancing operational efficiency and improving customer experience by designing, implementing, and monitoring processes across the department.

The ideal candidate will be able to prioritise effectively under pressure, manage conflicting demands, and maintain high-quality outcomes while meeting tight deadlines.

  • Lead, motivate, and support a team in executing operations accurately and within required timeframes;
  • Collaborate cross-functionally to design and optimise end-to-end staff and customer journey processes;
  • Develop and deliver clear, engaging reporting mechanisms;
  • Ensure accuracy and attention to detail in all data exchanged;

The successful candidate will have excellent interpersonal, verbal, and written communication skills and be able to build strong relationships across all levels of the organisation.

Key Responsibilities:

  • Support the Head of Business Operations in executing operations accurately and within required timeframes;
  • Collaborate with IT to identify opportunities for automation and digitalisation;
  • Research, map, and refine processes to enhance the customer journey;
  • Deputise for the Head of Business Operations on HR, people management, and efficiency planning matters;

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