Technical Support Specialist
4 days ago
CMS Distribution seeks a skilled Technical Support Specialist to join our IT & Technical Support team. As a key member of the team, you will handle all support tasks for internal and external customers.
Job DescriptionThe role involves providing technical assistance to users, resolving technical issues within agreed SLAs, and maintaining high customer satisfaction levels.
- Provide technical assistance to users via phone, email, or chat.
- Diagnose and resolve technical issues using problem-solving skills.
- Evaluate the complexity of problems and escalate to senior teams when necessary.
- Candidate should possess 1-2 years of experience in a technical support role.
- Excellent communication and interpersonal skills are essential.
- Good working knowledge of PCs and MACs would be beneficial.
- Basic understanding of ITIL principles is desired.
We strive to create an inclusive workplace that values diversity. We encourage applicants from various backgrounds to apply.
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