Technical Support Specialist

6 days ago


Galway, Galway, Ireland Evernorth Ireland Limited Full time
Job Description:
As a Technical Support Specialist at Evernorth Ireland Limited, you will play a vital role in providing hands-on technical support and leadership to our Contact Center L2 Production Support team. Your primary responsibilities will include monitoring and reviewing incidents reported by business teams in the Cisco Contact Center application (UCCE). You will be responsible for handling oversight and updates of Incident Tickets, Service Request Issues, Root Cause Analysis, and/or Escalated Workarounds as needed. Additionally, you will facilitate bridge calls in the event of critical job failures in production, assign or escalate reporting defects to the delivery team, and collaborate with Business and Delivery teams to meet standard SLA for resolving production defects.

Key Responsibilities:
  • Monitor and review incidents reported by business teams in Cisco Contact Center application (UCCE)
  • Handle oversight and update of Incident Tickets, Service Request Issues, Root Cause Analysis, and/or Escalated Workarounds as needed
  • Facilitate bridge calls in the event of critical job failures in production
  • Assign or escalate reporting defects to the delivery team
  • Collaborate with Business and Delivery teams to meet standard SLA for resolving production defects

Requirements:
  • Proven experience in a similar role
  • Proven experience as a peer lead in technical teams with a passion for developing the talent within the team
  • Experience with vendor management in an onshore/offshore model
  • Proven experience with application production support, automation, and infrastructure knowledge on large-scale enterprise application solutions
  • College degree (Bachelor) in related technical/business areas or equivalent work experience


  • Galway, Galway, Ireland CMS Distribution Full time

    CMS Distribution seeks a skilled Technical Support Specialist to join our IT & Technical Support team. As a key member of the team, you will handle all support tasks for internal and external customers.Job DescriptionThe role involves providing technical assistance to users, resolving technical issues within agreed SLAs, and maintaining high customer...


  • Galway, Galway, Ireland TN Ireland Full time

    Technical Customer Support Specialist, MayoClient:CplLocation:Mayo, IrelandJob Category:OtherEU work permit required:YesJob Reference:17c1df399741Job Views:66Posted:22.01.2025Expiry Date:08.03.2025Job Description:Technical Support Specialist – Co. Mayo/HybridOur client, one of Europe's leading innovators in Retail & Hospitality Technology, is currently...


  • Galway, Galway, Ireland Tbwa ChiatDay Inc Full time

    Technical Support Specialist (+EU Language)Galway, IrelandAbout UsDiligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization's GRC practices so they can make better...


  • Galway, Galway, Ireland Tbwa ChiatDay Inc Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support organization, you will provide exceptional technical expertise to our customers, ensuring they receive the best possible experience with our software solutions.As a Technical Support Specialist, you will be responsible for providing...


  • Galway, Galway, Ireland Diligent Full time

    Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization's GRC practices so they can make better decisions, faster. No matter the challenge.At Diligent, you are an agent...


  • Galway, Galway, Ireland Diligent Full time

    Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization's GRC practices so they can make better decisions, faster. No matter the challenge.At Diligent, you are an agent...


  • Galway, Galway, Ireland Diligent Full time

    Diligent empowers leaders with technology, insights and connections to drive greater impact and accountability.As a Technical Support Specialist, you will provide exceptional bilingual support service to customers across all industries. You will get to dig deep into our GRC software solution and be a trusted partner to our clients by providing hands-on...


  • Galway, Galway, Ireland TN Ireland Full time

    Job OverviewTN Ireland is seeking a talented Technical Support Specialist to join their team. As an entry-level IT role, this position provides 1st line support for various technical issues with full training provided.This customer-facing role requires strong communication skills and the ability to identify priority issues and work with support teams to...


  • Galway, Galway, Ireland Wills Bros Group Full time

    About the RoleWe are looking for a skilled Technical Proposal Specialist to prepare technical bids, ensuring our proposals are competitive, comprehensive, and aligned with client requirements.You will assist in preparing technical bids, including researching industry standards and conducting market analysis.Collaborate with senior engineers and internal...


  • Galway, Galway, Ireland E-Frontiers Full time

    IT Support Specialist | 9-Month Contract | Onsite, Galway | €300 - €320 per dayJoin a global leader in technology and innovation, supporting cutting-edge IT infrastructure, AV solutions, and event production. This is a fantastic opportunity for an IT Support Specialist to enhance meeting room technologies, drive IT projects, and improve user experience...

  • Technical Support

    4 weeks ago


    Galway, Galway, Ireland Collins McNicholas Full time

    Technical Services Associate - Permanent - Galway - English with German The Technical Support Associate documents complaints and inquiries on product distributed by our client. The role provides first line technical support to end users, distributors and commercial teams via phone, web-based tools and e-mail. Technical support assists the customer by...

  • Technical Support

    12 hours ago


    Galway, Galway, Ireland TN Ireland Full time

    Social network you want to login/join with:Technical Support - English & German, GalwayClient:Location: Galway, IrelandJob Category: OtherEU work permit required: YesJob Reference:57acc4f4e6f2Job Views:2Posted:28.03.2025Expiry Date:12.05.2025Job Description:Technical Services Associate - Permanent - Galway - English with GermanThe Technical Support Associate...


  • Galway, Galway, Ireland Elk Recruitment Full time

    Elk Recruitment invites applications for a Technical Solutions Specialist to join our Architecture team. This role involves leading the technical team on various commercial and hospitality projects, proficient with Autodesk Revit, BIM protocols and confident in Technical Detailing and Specification using NBS Chorus.The successful candidate will have:Degree...


  • Galway, Galway, Ireland LinkedIn - Jobboard Full time

    Job SummaryWe are seeking a skilled Technical Design Specialist to join our team in Roscommon. The successful candidate will play a key role in designing and delivering innovative mechanical services solutions for projects in sectors such as healthcare, education, and commercial office environments.Main Responsibilities:Design and develop mechanical services...


  • Galway, Galway, Ireland Isacs Full time

    At Isacs, we are passionate about delivering exceptional support to our customers in the arts and culture sector. As a Customer Experience and Education Specialist, you will play a vital role in ensuring our clients get the most out of our platform.About TicketsolveWe are a leading ticketing, CRM, marketing, fundraising, and membership partner, working with...


  • Galway, Galway, Ireland Diligent Full time

    Diligent is a leading provider of SaaS solutions for governance, risk, compliance, audit, and ESG. As a Technical Support Specialist, you will play a vital role in delivering exceptional technical support to customers across various industries.We are looking for an experienced IT professional with a strong background in technical support. The ideal candidate...


  • Galway, Galway, Ireland Cpl Resources - Galway Full time

    About the RoleThe Cpl Resources - Galway team is seeking an experienced IT Field Service Engineer to join our dynamic team. As a Technical Solutions Specialist, you will play a vital role in installing and setting up various IT hardware and software solutions at client sites.Key Responsibilities:Installation and configuration of IT systems to meet technical...


  • Galway, Galway, Ireland Cpl Full time

    Orthopaedic Clinical Support Specialist On behalf of my client, a leading medical and surgical sales and distribution company, we have a new vacancy for an  Orthopaedic Clinical Support Specialist  in  West of Ireland. Very competitive benefits package  including a bonus scheme and health insurance Roles & Responsibilities: Collaborate with...


  • Galway, Galway, Ireland Tbwa ChiatDay Inc Full time

    Customer Support Specialist (+German Speaking)Galway, IrelandAbout UsDiligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit, and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization's GRC practices so they can make better...


  • Galway, Galway, Ireland Collins McNicholas Full time

    Technical Services Associate - 1 year Contract - Galway - English with French The Technical Support Associate documents complaints and inquiries on product distributed by our client. The role provides first line technical support to end users, distributors and commercial teams via phone, web-based tools and e-mail. Technical support assists the customer...