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Global Response Specialist
2 weeks ago
We are looking for a highly skilled Market Expert to join our Global Response Operations team at Meta. The ideal candidate will have professional experience within an operations environment and fluency in English and Swahili. As a Market Expert, you will work closely with the Sub-Saharan Africa team to enforce on content reported for potential abuse, resolve user account issues, and improve the overall support experience for the region.
Responsibilities- Enforce crisis response within the SSA region as part of the team.
- Participate in an On-call Operational structure to enforce critical content within SEO Markets.
- Analyze key metrics and collaborate with cross-functional teams to improve processes and tools.
- Bachelor's degree or equivalent experience.
- Technical skills in data analysis, including SQL experience.
- Experience in project management and communicating with various stakeholders.
