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Chief Cinema Experience Officer
2 weeks ago
Be a Trailblazer in Cinema Experience Leadership
The role of Cinema Experience Manager involves overseeing every aspect of cinema operations to ensure an unforgettable experience for our guests.
You'll lead a dynamic team, inspiring and coaching them to excel in their roles, while driving business initiatives that deliver results.
We're looking for a charismatic leader who can foster a culture of inclusion, accountability, and continuous improvement within the team.
Your responsibilities will include:
- Leading a team of Cinema Hosts on shift, ensuring exceptional guest satisfaction and operational delivery.
- Serving as a role model and coach, providing support and development opportunities to your team members.
- Driving site-level business initiatives, working collaboratively with your team to achieve outstanding results.
- Championing colleague engagement and fostering a culture of inclusivity, accountability, and ongoing improvement.
- Taking ownership of shift management, including delegating tasks, addressing guest concerns, and maintaining health and safety standards.
To succeed in this position, you'll need:
- Leadership/Supervisory experience in a customer-facing or hospitality environment.
- A strong communication skillset, enabling you to lead, inspire, develop, and engage your team effectively.
- A proactive approach to problem-solving and delivering results.
- A genuine passion for delivering exceptional guest experiences.
- Flexibility and awareness of our unique industry, understanding the dynamic nature of cinema.
We offer a range of benefits, including unlimited free cinema tickets, up to 40% discount on food and drinks, and access to our Employee Assistance Programme. You'll also have opportunities for career development through our Bright Lights Apprenticeship scheme and across our cinemas and support offices.
