Programme Transformation Lead

1 week ago

Dublin, Dublin City, Ireland beBeeTransformation Full time €90,000 - €120,000

Are you looking for a challenging and rewarding role as a Programme Manager?

We are seeking an experienced professional to lead our Business Transformation initiative, driving innovation and improvement across our Customer Service function.

This is a unique opportunity to join our team and contribute to the airline's growth plans, expanding to over 800 aircraft and serving 300 million guests annually within the next decade.

Job Title: Senior Project Manager
  • Main Responsibilities:
  • Manage and track activities performed by the transformation and digital design team.
  • Design systems, drive innovation, optimize systems, develop MIS/BI reports, and automate CS tasks.
  • Implement an intelligent telephony platform leveraging AI to reduce reliance on contact centre agents.
  • Collaborate with Labs and Digital teams to create and execute a product development roadmap covering internal processes and external customer support demands.
  • Hire and develop team members to ensure adoption of best-in-class technology solutions.
  • Work with innovative partners to deliver optimal outcomes in terms of cost and functionality using agile methodologies.
  • Provide leadership with a focus on performance expectations ('What' and 'How'), ensuring deadlines are met in line with Ryanair's fast-paced environment.
  • Collaborate across departments to identify opportunities where Customer Service can support operational transformation initiatives.

Key Requirements:

  • At least 3 years of experience leading operations or business transformation initiatives.
  • Strong ability to develop comprehensive business cases.
  • Experience leading multi-disciplinary teams with diverse responsibilities.
  • Proven success in project management and delivery.
  • Excellent leadership skills, proactive, and courageous in challenging the status quo and removing barriers to change.

Benefits:

  • Discounted travel to over 230 destinations.
  • Defined Contribution Pension Scheme.
  • Death in Service Benefit up to twice the annual salary.
  • 20 days of annual leave (increasing to 22 days after 12 months and 25 days after 3 years).
  • Options for up to 5 additional unpaid leave days per year.

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