Equipment Repair Expert
6 days ago
About the Role:
We are seeking an experienced Field Service Technician II to join our team at Canon USA, where you will have the opportunity to utilize your technical expertise to deliver exceptional customer service.
Your Key Responsibilities:
- Diagnose and repair technical issues with our products, utilizing established procedures and best practices.
- Service and repair designated equipment to meet Canon standards and specifications.
- Maintain working knowledge and aptitude of multiple product groups, including troubleshooting and diagnostics.
- Meet and exceed customer demands by providing efficient, responsive, and accurate field maintenance.
- Promote a culture of excellence and ensure compliance with customer policies and protocols.
- Provide direction to less experienced technicians.
- Assist in resolving escalated technical and/or customer service-related issues.
About You:
We are looking for a dedicated individual with the following qualifications:
- A high school diploma or equivalent experience required, plus 1-2 years of related experience.
- A basic understanding of internet environments and the ability to complete the introductory period and PDIF new-hire class.
- The ability to travel (valid driver's license and acceptable driving record necessary).
- The capability to work in a 24/7 environment, performing shift work and on-call rotations.
- Required to take all necessary steps to obtain security clearances to enter customer premises.
- Ability to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).
Benefits:
At Canon USA, we offer a competitive hourly rate ($21.50 - $30.75) and eligibility for a transportation allowance. We strive to provide a positive work environment and opportunities for growth and development.
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