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Senior Cloud Architect Lead

2 weeks ago

Galway, Galway, Ireland beBeeArchitecture Full time €120,000 - €140,000
Cloud Architecture Leader

We're working with a leading global organization undergoing a major cloud and digital transformation. Their Enterprise Contact Center group is reimagining customer interactions through modern architecture, cloud solutions, and AI-powered tools.

As part of this shift, they're looking for a Cloud Architecture Leader to design capabilities, frameworks, and standards across the contact center platform – including associate desktop experience, automation, and customer journey solutions.

  1. Defining and evolving architectural patterns, technical capabilities, and solutions for contact center technologies and associate-facing tools.
  2. Collaborating with product leaders, engineering teams, and stakeholders to develop strategic roadmaps and ensure scalable, high-performing solutions.
  3. Enabling and supporting teams in the delivery of cloud-native platforms and services.
  4. Playing a key role in modernizing legacy systems and accelerating digital capabilities through public cloud (AWS/Azure), AI, and automation.
  5. Ensuring solutions meet high standards for performance, scale, and user experience.
What They're Looking For
  1. 10+ years in architecture or senior engineering roles, with 5+ years as a solutions architect.
  2. Deep experience in large-scale contact center environments – including IVR, CCaaS, agent desktops, AI-driven self-service, agent assist, workflow automation, workforce management, recording/screen capture, or contact center analytics.
  3. Hands-on expertise in cloud-native enterprise architecture, especially across AWS and Azure platforms.
  4. Strong stakeholder management and communication skills – comfortable working across technical and business leadership levels.
  5. Strategic thinker with a passion for innovation, simplification, and performance.
About The Role

If you're interested in this position, please send your CV to us directly.