Current jobs related to Manager, Customer Journey Optimization - Dublin, Dublin City - Semrush

  • Customer Journey Manager

    5 days ago

    Dublin, Dublin City, Ireland beBee Careers Full time

    Customer Journey ManagerWe are looking for a Customer Journey Manager to join our team. As a key member of the digital transformation journey, you will be responsible for developing and delivering a comprehensive customer journey strategy that aligns with the company's overall vision.Your key responsibilities will include:Developing and owning the 3-5 year...

  • Customer Journey Optimization Specialist

    1 week ago

    Dublin, Dublin City, Ireland beBee Careers Full time

    A CRM Campaign Manager is needed to lead our digital customer experience and drive business growth through effective campaign execution.The ideal candidate will have 4-6 years of experience in CRM, lifecycle marketing, or digital campaign management, with hands-on experience with CRM tools such as Xtremepush, Salesforce Marketing Cloud, Hubspot, or...

  • Digital Customer Journey Manager

    1 week ago

    Dublin, Dublin City, Ireland beBee Careers Full time

    Job SummaryA leading financial services company in Dublin/Hybrid is looking for a skilled Product Manager to drive business growth.The successful candidate will be responsible for developing and executing the company's business growth strategy.This role requires wearing both a customer and commercial lens to provide an optimal product and digital customer...

  • Customer Journey Manager

    2 days ago

    Dublin, Dublin City, Ireland beBee Careers Full time

    This role is responsible for driving strategic development of a world-class, end-to-end customer experience across the digital ecosystem.About the Role:Foster collaboration between various business functions to deliver global CX projectsWork closely with the Global Customer Experience Product Owner and UX Lead to ensure alignment on goals, needs, and...

  • Customer Journey Manager

    7 days ago

    Dublin, Dublin City, Ireland beBee Careers Full time

    Job Title: Customer Journey ManagerJob Description:We are seeking an experienced Customer Journey Manager to join our team. The successful candidate will be responsible for developing and implementing strategies that drive business growth by enhancing the customer experience.The ideal candidate will have a strong understanding of marketing principles and a...

  • Digital Customer Journey Manager

    4 days ago

    Dublin, Dublin City, Ireland beBee Careers Full time

    Key ResponsibilitiesDesign and deploy customer journey maps ensuring alignment with customer needs and organizational objectives.Develop actionable strategies that drive measurable outcomes by translating journey insights into key touchpoints, pain points, and opportunities for engagement.Train teams on end-to-end customer journey maps, identifying key...

  • Customer Journey Designer

    3 days ago

    Dublin, Dublin City, Ireland beBee Careers Full time

    We are recruiting an experienced Customer Journey Designer to join our team. The successful candidate will work with brand teams to design and implement integrated customer engagement strategies to deliver a seamless experience across digital and in-person channels.Key Responsibilities:Partner with marketing, sales, medical, and business teams to create and...

  • Customer Journey Architect

    1 week ago

    Dublin, Dublin City, Ireland beBee Careers Full time

    This is an exciting opportunity for a highly skilled Omnichannel Strategy Manager to join our diverse team in Dublin. As a key member of our team, you will work collaboratively with brand teams to develop and implement integrated customer engagement strategies that drive business growth and customer satisfaction.Key ResponsibilitiesDevelop, maintain, and...

  • Customer Journey Designer

    5 days ago

    Dublin, Dublin City, Ireland beBee Careers Full time

    Job ResponsibilitiesWe are looking for a highly skilled Customer Journey Designer to join our team. The successful candidate will be responsible for working with brand teams to design and implement integrated customer engagement strategies that deliver a seamless experience across digital and in-person channels.The ideal candidate will have a deep...

  • Director of Customer Journey Management

    2 days ago

    Dublin, Dublin City, Ireland beBee Careers Full time

    Role OverviewThe successful candidate will lead and own the end-to-end client journey for global B2B clients across all touchpoints of the sales and support process.This includes contact centre/customer services, client onboarding, customer success/account management, and back-office services.Possessing strong process, change, and transformation management...

Manager, Customer Journey Optimization

2 weeks ago

Dublin, Dublin City, Ireland Semrush Full time
Customer Success Team Member

We are seeking an experienced Customer Success Team Member to join our growing team at Semrush. As a key member of our customer success programs, you will be responsible for driving efficient and high-impact customer engagement through automation, digital programs, and tech-enabled interactions.

Your primary focus will be on optimizing digital journeys, improving retention and expansion, and measuring program performance. You will work closely with cross-functional teams to align messaging and improve the end-to-end digital customer journey.

In this role, you will own and execute scale customer success strategies across digital channels, including Intercom, email, in-app messaging, and lifecycle automation. You will design and optimize onboarding journeys, create high-impact content that supports self-serve success, and drive product adoption.

You will also build and manage automated customer journeys across key lifecycle stages, tailored by segment, behavior, and engagement signals. Additionally, you will track and report on performance metrics, using these insights to continuously optimize digital touchpoints.

We are looking for a results-driven professional with 5+ years of experience in Customer Success, Lifecycle Marketing, Customer Experience, or Growth roles, preferably within a SaaS/MarTech company. You should have hands-on experience with tools like Intercom, Marketo, or other email automation and in-app messaging platforms.

A proven track record of designing and executing automated customer journeys that drive product adoption, reduce churn, and drive loyalty is essential. Analytical mindset, excellent written communication skills, and project management skills are also required.