Store Experience Leader

5 days ago


Dublin, Dublin City, Ireland Arket Full time

As a key leader in our Dublin store, you will play a pivotal role in driving sales and profitability while delivering exceptional customer experiences.

Your leadership skills will be instrumental in guiding a dedicated team to efficiently run the store operations, prioritising direct interactions and behind-the-scenes support to cultivate an environment where every customer feels valued.

Key Responsibilities:

  • Providing customers with a high level of service through styling advice, product knowledge, and store experience
  • Analysing selling information and taking responsibility for the store's sales performance
  • Leading and motivating a team of managers, visual merchandisers, and sales advisors to achieve excellent standards of service
  • Identifying future talents and putting together development plans to support their progression
  • Overseeing store operations, creating a great place to work

Qualifications:

We seek individuals who embody the spirit of Teamwork, Entrepreneurship, and Constant Improvement, fostering an environment of collaboration and shared achievements. Your optimistic outlook and flexibility in adapting to evolving circumstances and customer preferences are key attributes we value.

You take independent initiative, addressing business & customer demands with both efficiency and effectiveness.

What You Need to Succeed:

  • A good understanding of KPIs/selling reports, budgeting turnover, and workforce hours
  • Knowledge of Health & Safety standards, understanding of store operation routines (delivery, stock, inventory, etc.)

Motivation:

You enjoy growing and leading a team, building a people-first working environment, results-focused & enjoying multitasking, willing to grow and develop yourself and others.

Behaviour:

  • Building a well-functioning team, embracing different points of view
  • Staying up-to-date with the latest fashion trends, customer needs, competitor activity, making decisions about product, processes, and service with the customer always top of mind
  • Setting relevant business goals that are ambitious and concrete, adapting to changing circumstances
  • Supporting others to grow by giving constructive feedback and encouraging their learning and development
  • Being self-aware, understanding that actions have consequences, respectful and non-judgemental in your interactions
  • Come up with new ideas, understanding the need to be sustainable, prioritising efficiently and making careful, resourceful choices
  • Communicating clearly and concisely, even during periods of uncertainty, actively listening to other perspectives, expressing your own opinions and being willing to accept and contribute to agreed outcomes


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