
Vehicle Movement Specialist
2 weeks ago
We are seeking a highly skilled Customer Operations Coordinator to join our team. As the vital link between customers and our internal teams, you will be responsible for ensuring vehicles move efficiently through our supply chain from arrival to final delivery.
About Us
NVD Group is a family-owned business that has been at the forefront of pioneering the digitisation of the FVL industry since 1980. We have established ourselves as a one-stop-shop providing outbound logistics services, including transporting, storing, and enhancing our customers' vehicles prior to delivery.
The Role
As a Customer Operations Coordinator, your key responsibilities will include:
- Acting as the main contact for customer queries, updates, and service issues.
- Supporting daily operations with administration, scheduling, and reporting.
- Generating invoices and processing card payments.
- Preparing operational reports (KPIs, customer insights, trends).
- Working with planning, workshop, and logistics teams to meet deadlines.
- Resolving customer issues quickly and professionally.
- Contributing to internal projects and process improvements.
Required Skills and Qualifications
To succeed in this role, you will need to possess the following skills and qualifications:
- 3+ years' experience in administration, customer service, logistics, or operations.
- Strong communication and relationship management skills.
- High attention to detail and confidence handling multiple priorities.
- Proficiency in MS Office (Excel, Word, PowerPoint).
- A proactive, adaptable approach - able to thrive under pressure.
Benefits
We offer a competitive salary with a pension scheme, staff discounts on vehicle services, wellness initiatives, clear career path into operations, planning, or account management, ongoing training, on-site parking, modern offices, a supportive team-oriented culture, and access to our Employee Assistance Programme (EAP).
EQUAL OPPORTUNITIES STATEMENT
National Vehicle Distribution is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We value openness, innovation, customer focus, and operational excellence.
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