Technical Sales Consultant

1 day ago

Drogheda, Louth, Ireland beBeeCustomer Full time €40,000 - €60,000

Deliver Exceptional Customer Service as a Technical Sales Professional and drive sales excellence by converting parts sales opportunities through outstanding customer service and technical product knowledge. This is a key role in supporting customers with expert advice, technical insight, and tailored parts solutions. You will collaborate cross-functionally to ensure seamless service delivery and enhance the customer journey by providing regular updates and ensuring customers understand the value of products over competitors.

Key Responsibilities:

  • Drive Sales Excellence: Convert parts sales opportunities through outstanding customer service and technical product knowledge.
  • Support Complex Enquiries: Act as a key contact for internal and external customers, especially for technical or complex queries.
  • Interpret Parts Accurately: Ensure the correct parts are sourced, quoted, and delivered to meet customer needs.
  • Collaborate Cross-Functionally: Work closely with supply chain, warehouse, and other departments to ensure seamless service delivery.
  • Enhance the Customer Journey: Provide regular updates and ensure customers understand the value of Finning products over competitors.
  • Identify Opportunities: Analyse technical data to upsell and cross-sell complementary parts and services.
  • Mentor and Develop: Support and coach junior team members, sharing your technical expertise to build team capability.

Knowledge, Skills & Experience:

  • Proven track record in a technical sales or customer service role.
  • Strong diagnostic and problem-solving abilities.
  • Excellent communication and negotiation skills.
  • Customer-centric mindset with a resilient and goal-oriented approach.
  • Ability to optimise sales opportunities and navigate CRM systems.
  • Team player with a proactive and responsive attitude.

What We Offer:

  • A comprehensive benefits package.
  • A supportive and collaborative work environment.
  • Opportunities for professional growth and development.

Why Join Us:

  • We believe in the power of our people.
  • We offer a dynamic work environment where your contributions are valued, and your career growth is supported.
  • We prioritize creating a diverse and inclusive environment.
  • We are an equal opportunity employer.

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