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Order Management Expert

2 weeks ago

Dublin, Dublin City, Ireland beBeeoperations Full time €60,000 - €80,000

Job Title: Senior User Operations Specialist

About the Role

We are seeking a highly skilled and experienced professional to join our team as a Senior User Operations Specialist. In this role, you will play a pivotal part in managing complex processes, ensuring all activities align with company guidelines and policies.

This position involves leading daily operations to ensure activities meet established turnaround times and standards. You will be responsible for processing enterprise customer orders and adjustments in accordance with company policies and guidelines.

You will collaborate cross-functionally with various stakeholders via email and phone to resolve order processing issues and ensure timely deliveries. Additionally, you will maintain accurate CRM contract records and update order tracking systems.

Key Responsibilities
  • Lead daily operations to ensure activities meet established turnaround times and standards.
  • Process enterprise customer orders and adjustments in accordance with company policies and guidelines.
  • Collaborate cross-functionally with various stakeholders via email and phone to resolve order processing issues and ensure timely deliveries.
  • Maintain accurate CRM contract records and update order tracking systems.
  • Analyze operational data to respond to stakeholder queries or disputes and present findings to inform strategic decision-making.
  • Support sales teams in achieving revenue goals through efficient back-office functions.
Requirements

To succeed in this role, you will need:

  • 5-7 years of experience, with 2-5 years in an order-to-cash or shared services environment.
  • Proficiency with Salesforce and other productivity applications and platforms is an advantage.
  • Strong analytical skills to extract meaningful insights from complex data sets.
  • High level of accuracy in managing processes, conducting audits, and preparing reports to maintain quality standards.
  • Excellent verbal and written communication skills to effectively convey information to team members and stakeholders.
  • Ability to identify issues quickly, think critically, and develop effective solutions.
  • Superior time management skills to manage multiple tasks, prioritize workload, and meet deadlines.
Benefits

In addition to a competitive salary, we offer:

  • A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups.
  • An attractive benefits package.
  • An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction.
About Us

We are a world-leading software company committed to making a real difference by advancing the world's infrastructure for better quality of life. Our products and services help build a more sustainable, connected, and resilient world.