
Front Line Retail Supervisor
4 days ago
The role of a Counter Manager is to lead a team by setting the perfect example, ensuring they provide exceptional customer service and maximize sales opportunities.
Responsibilities- Motivate staff to meet high standards, delegate roles effectively, and maintain excellent customer service.
- Achieve counter and service sales targets through effective leadership, demonstrating products, providing beauty services, and booking appointments.
- Ensure customer satisfaction with brow services like waxing, tinting, and tweezing, and make sure there are repeat bookings.
- Facilitate teamwork through daily meetings, open communication, and recognizing positive work to motivate the team.
- Plan in-store and external events, including new product launches and charity events.
- Maintain stock levels, report concerns, and ensure cleanliness and hygiene at all times.
- Complete administrative tasks, assist with managerial admin, and create fair monthly staff schedules.
Counter Managers may work weekends, late nights, and bank holidays. We offer opportunities for growth and value diverse skills and backgrounds. If you're proactive and problem-solving, this could be your ideal opportunity.
Our Mission & DiversityWe are committed to building a beauty community for all, doing good and feeling good. We celebrate differences and encourage everyone to be their authentic self.
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