Strategic Platform Transformation Lead

2 days ago

Dublin, Dublin City, Ireland beBeeTransformation Full time €60,000 - €104,000
Job Description

American International Group, Inc. is a leading global insurance organization. Building on 100 years of experience, today we provide a wide range of property casualty insurance, life insurance, retirement solutions and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

What You Need To Know:

A strategic platform support lead is a key role responsible for supporting users of the strategic platform, driving proactive platform improvements and ensuring platform stability. The strategic platform support lead is the primary contact between the business user community and IT and acts as a key facilitator in assuring business users' priorities are met through ongoing platform maintenance and enhancements.

Responsibilities:

  • Provide leadership for the strategic platform support in the EMEA region.
  • Assist in optimizing business support models for the strategic platform.
  • Work with key business leaders and other partners, own the prioritization of feature and capability roadmaps to assure best outcomes and investment returns.
  • Monitor and report on overall strategic platform health and trends.
  • Work with technology support teams (L2/L3) in triaging, prioritizing and designing fixes and enhancements for the strategic platform.
  • Act as key contact persons for the technology teams in day-to-day activities.
  • Cooperate with business and IT leaders to drive enhancements.
  • Understand the key challenges that sponsors and key stakeholders face.
  • Work with stakeholders from across the organization (senior and junior) to develop solutions and ideas for identified business challenges. Apply various solution development techniques through facilitated workshops, direct engagement sessions etc. to transform processes, people, organizational design, roles and technology.

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