Enterprise Imaging Support Specialist
6 days ago
At UnitedHealth Group, we're a global organisation that delivers care aided by technology to help millions of people live healthier lives.
About the Role:This position is responsible for providing remote systems support and maintenance for mission-critical Enterprise Imaging and Workflow systems.
- Provide support to customers across EMEA for a range of Enterprise Imaging Solutions.
- Troubleshoot, document, and resolve customer requests initiated through multiple support channels according to standard processes and procedures.
- Prioritise cases and ensure critical or escalated cases are quickly transferred to the appropriate team member for immediate attention.
- Ensure issues are resolved within agreed SLAs on a day-to-day basis.
- Troubleshoot and resolve complex issues within the Enterprise Imaging suite of products.
The ideal candidate will have a Bachelor's degree in Computer Science or related field, strong experience in a software technical support environment, and excellent communication skills.
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