Service Excellence Specialist

4 days ago


Nenagh, County Tipperary, Ireland Aib Group Full time

AIB Group is dedicated to building strong customer relationships and delivering customer-centric solutions in our Branch Banking division. As a Service Excellence Specialist, you will play a key role in ensuring AIB can deliver exceptional service to our customers every day.

The successful candidate will be responsible for providing expert guidance and support to customers on sales and service-related queries, identifying opportunities to enhance the customer experience and drive business growth while ensuring compliance with policies and procedures.

Key accountabilities include:

  • Building partnerships and working collaboratively with others to meet shared objectives
  • Holding self and others accountable to meet commitments
  • Identifying and creating clear, effective, and efficient processes, focusing on continuous improvement
  • Responding to customers' questions through multiple channels and consistently demonstrating excellent customer service

This role requires a proven ability to build strong customer relationships, represent AIB with expertise and confidence, and demonstrate excellent problem-solving abilities. If you are passionate about delivering exceptional customer service and finding innovative ways to enhance the customer experience, we encourage you to apply.

We offer a range of benefits, including a market-leading pension scheme, healthcare scheme, variable pay, employee assistance programme, family leave options, and two volunteer days per year. Our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements.



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