Housing Management Director

2 days ago

Dublin, Dublin City, Ireland beBeeLeadership Full time €55,000 - €68,000

Job Title: Housing Services Manager

Job Description:

This is an exciting opportunity to lead a team and provide a quality, effective, and efficient customer-facing housing management service with a strong customer focus.

As the Housing Services Manager, you will be responsible for leading a team to deliver high-quality services to customers. You will work closely with other teams to achieve organizational objectives and ensure activities are carried out to the highest standards of integrity and professionalism.

You will develop and implement policies related to housing management, ensuring they are up-to-date, legally compliant, and meet the needs of our customers. Additionally, you will work in partnership with internal teams to ensure that the housing services we provide are implemented on time and within set KPIs.

Responsibilities:
  • Develop and review housing policies and procedures to ensure they are effective and responsive to customer needs.
  • Lead and motivate the Housing Services Team, promoting a culture of excellence and continuous improvement.
  • Manage performance at both individual and service levels, monitoring key performance indicators and reporting outcomes to senior management.
  • Contribute to the development of strategic and financial plans, working collaboratively with other members of the Management team.
  • Monitor standards of performance throughout the range of operations, identifying areas for improvement and implementing changes as needed.
Corporate Responsibility:
  • Ensure that all services provided are delivered in line with the Association's Vision, Mission, and Core Values.
  • Act as an ambassador for Tuath Housing, attending and contributing to professional forums and events.
  • Ensure compliance with all regulatory, statutory, and legal requirements.
Supervisory Responsibility:
  • Be responsible for the supervision, training, direction, and management of colleagues within the Housing Services Team.
  • Coach and guide Housing Management colleagues, providing guidance and advice as needed.
  • Identify training needs and update knowledge of changes in legislation, best practice, and internal policies for the team.
  • Provide regular one-to-ones and reviews to manage colleague performance, in accordance with company policies and procedures.
  • Take part in the recruitment, selection, and induction of team members and other staff as required.
Health and Safety Responsibility:
  • Conduct all activities in a manner that is safe to yourself and others.
  • Be aware and act in accordance with the Association's Health and Safety Policy.

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