Customer Service and Administrative Assistant

2 days ago


Dublin, Dublin City, Ireland Avril Clare Recruitment Ltd Irelands Property Recruitment Specialists Full time
About the Team

Our client's in-house property management team is dedicated to delivering exceptional service and exceeding expectations.

This is an excellent opportunity to join their team as a front-facing Concierge in a PRS residential development in Dublin.

The successful candidate will oversee a mid-scale development with premium amenities, including a gym, lounge, multimedia spaces, and breakout areas.

As the first point of contact, you will create a welcoming atmosphere while overseeing access controls, managing contractor relationships, and ensuring smooth coordination of all maintenance activities via their eLogbook system.

  • Ensure the reception and surrounding areas are always spotless, keeping things tidy and reporting any cleaning or maintenance tasks to the relevant contractors.
  • Your keen eye for detail and proactive approach will be key to creating a seamless experience for everyone in the building.
  • You will be the person who keeps everything running effortlessly.
  • The primary objective of this role is to provide exceptional support to the Building Management team, reporting directly to the Property & Facilities Management division.
  • The ideal candidate will thrive in a dynamic, fast-paced environment, where strong planning, coordination, and multitasking abilities are crucial.
  • A central aspect of the role involves managing and engaging with various key stakeholders within the premises, ensuring smooth operations and seamless communication.
  • This is a public-facing position, where you will serve as a key point of contact, delivering top-tier concierge services and ensuring a welcoming, professional experience for all visitors and tenants.
Requirements
  • Previous experience in a customer-facing role.
  • Ability to prioritise with good problem-solving and decision-making skills.
  • Strong communication and interpersonal skills.
  • Must have excellent IT skills and software experience.
  • Experience in working on multiple projects simultaneously.
  • Have strong self-management, organisation, and administration skills.
  • High attention to detail.
  • Strong team-working skills.
  • Previous experience in a concierge role or the hospitality industry would be desirable.


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