Customer Service Coordinator

2 days ago


Dublin, Dublin City, Ireland Vhi Health And Wellbeing Dac Full time
Job Summary

We are seeking a highly skilled Customer Service Coordinator to join our team at Vhi Health and Wellbeing Dac. As a key member of our healthcare operations, you will provide exceptional administrative support to our dedicated team.

About the Role

In this role, you will work closely with our medical staff to ensure seamless communication and coordination between patients and healthcare providers. Your primary responsibility will be to manage all communications in a respectful and courteous manner, including face-to-face interactions, phone calls, and emails. You will also be responsible for entering accurate information into computerized patient files, meeting targets, and following current scripts for the Call Centre.

Responsibilities
  • Manage all communications in a respectful and courteous manner.
  • Enter accurate information and maintain computerized patient files.
  • Meet targets and follow current scripts for the Call Centre.
  • Escalate issues as required to line manager.
  • Manage large amounts of calls in an effective manner and navigate the patient through the appropriate pathway.

Requirements

To be successful in this role, you will require excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment. You should have a minimum of 1 year experience in an administrative role, with previous experience in a customer-facing environment or the ability to demonstrate capability in such an environment. A background in healthcare is advantageous but not essential.

What We Offer

We offer a competitive salary package, hybrid working opportunities, health insurance, performance-related pay, and company pension. If you are a motivated and organized individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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