Service Delivery Coordinator

3 days ago


Dublin, Dublin City, Ireland Mondelez International Full time
Service Delivery Coordinator Job Description

Mondelēz International is seeking a highly motivated and experienced Service Delivery Coordinator to join our team. In this role, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our supply chain. As the primary point of contact for your customer portfolio, you will manage escalations, achieve business objectives, and develop collaborative relationships.

Your Key Responsibilities:
  • You will be responsible for managing all customer interactions, ensuring timely resolution of issues, and providing exceptional customer service.
  • You will work closely with internal teams to achieve business objectives, including achieving customer service targets and supporting process improvement initiatives.
  • You will analyze data to identify areas for improvement and develop strategic plans to address these areas.

Requirements:
  • Experience in customer service and logistics.
  • Familiarity with fast-moving consumer goods or consumer packaged goods companies.
  • Strong analytical and problem-solving skills.
  • SAP knowledge and MS Office expertise.
  • Customer orientation, influencing, and communication skills.
  • Focus on delivering productivity, service, and KPIs.


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