Service Delivery Manager

2 days ago


Dublin, Dublin City, Ireland WALK Full time

Job Overview

The Service Delivery Manager is a key role within the leadership structure of WALK, responsible for the leadership, management, and coordination of mixed models of support in our supported living services.

This post involves driving change and championing person-centred approaches to ensure people supported have the best possible life. Effective communication with stakeholders is crucial in this role.

Main Responsibilities:

  • Identify and align stakeholders with the values and vision of WALK.
  • Ensure team leaders and teams are effective and efficient in delivering supports as identified through person-centred service design.
  • Provide clarity on barriers or challenges to realizing outcomes and support stakeholders in identifying solutions.
  • Direct management and coordination of effective service delivery.
  • Management of processes related to supporting individuals and families.
  • Guide services in promoting best practices and initiatives for service developments.
  • Plan and review staffing requirements regularly.
  • Ensure effective service delivery through team planning and monitoring Key Performance Indicators.
  • Implement and adhere to organizational policies, processes, procedures, and quality assurances.

Essential Criteria:

  • A relevant third-level qualification in social care or a related field.
  • A minimum of three years' experience leading teams in the social care sector.
  • Demonstrated ability to support people with complex needs in community settings.

Competencies:

  • Human Rights Based Person Centred Approach.
  • Low Arousal Philosophy & Practice.
  • Resilience, Positive Attitude & Openness to Change.
  • Effective Communication & Working Relationships.
  • Planning, Organising & Prioritising.
  • Innovation, Creativity & Problem Solving.


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