Automotive Service Coordinator

2 days ago


Dublin, Dublin City, Ireland CPL Full time
Job Description:

CPL is seeking a highly skilled Automotive Service Coordinator to join their team in Dublin. This role will be responsible for scheduling customer vehicle service bookings, determining workshop availability, and ensuring the highest standards of customer service.

About the Role:
  • Schedule customer vehicle service bookings by phone, email, and walk-in
  • Determine workshop availability for service, maintenance, and repair work
  • Meet and greet all service customers promptly and professionally
  • Check customers and their vehicles for work, confirming customer details, service needs, and accurately recording this in systems, while coordinating with the workshop
Key Responsibilities:
  • Maintain up-to-date progress of customer vehicles undergoing service and/or repair
  • Advise and agree with customers on additional work or costs
  • E nsure customer vehicles are ready at the agreed day/time and explain all maintenance and report work completed
  • Manage all relevant administration related to the servicing and maintenance of customer vehicles, including system inputs, invoicing, and daily management of 'work-in-progress'
Requirements:
  • Excellent frontline customer service skills and experience
  • At least 2 years of experience in the motor industry in a similar role
  • A working knowledge of vehicle management systems: Keyloop, Kerridge, Autoview


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