Service Coordinator Motor Industry

2 days ago


Dublin, Dublin City, Ireland Executive Edge Full time

The Executive Edge is recruiting for an experienced Service Administrator / Co Ordinator to join their team in Sandyford, Dublin 18. This permanent role offers a salary of circa €35k plus generous monthly bonuses and annual salary reviews.

Job Description:

The Service Administrator / Co Ordinator is the link between customers and the service department, ensuring customer satisfaction by managing service appointments, providing accurate information about maintenance and repair needs, and ensuring timely and efficient service delivery. The Service Advisor is a key representative of the dealership's commitment to quality service and customer care.

Duties:
  1. Schedule service appointments efficiently, optimizing workshop capacity.
  2. Coordinate with technicians to relay customer concerns and ensure accurate diagnosis.
  3. Maintain clear communication with customers about the status of their vehicles, updates, and estimated completion times.
  4. Provide cost estimates and seek approval for repairs or additional work.
  5. Prepare detailed repair orders and invoices for customers.
  6. Maintain accurate records of service history and customer interactions.
  7. Process payments and handle billing inquiries.
Requirements:
  • Previous experience in a Service Advisor or similar role in the automotive industry is preferred.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Strong organizational and multitasking abilities with attention to detail.
  • Proficiency with service management software and Microsoft Office Suite.


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