Service Operations Coordinator
3 days ago
We are seeking a skilled Maintenance Support Specialist to join our team at Orion Electrotech. In this role, you will be responsible for supporting customers with their commercial vehicle maintenance needs.
The Role:
- This is a full-time position working Monday-Friday, 8:30 AM-5:00 PM.
- You will be based on site at our facility in Dublin.
Key Responsibilities:
- Act as the first point of contact for customers scheduling service appointments.
- Manage service scheduling for both planned maintenance and emergency repairs.
- Document all customer interactions accurately in our systems.
- Coordinate with technicians to optimize service delivery.
- Identify opportunities to improve customer experience.
Ideal Background:
- Previous experience in service administration in automotive, HGV, PSV garages, tyre centres or transport maintenance facilities.
- Familiarity with scheduling maintenance and repair work.
- Experience handling customer inquiries about technical services.
- Understanding of parts ordering and service documentation.
- Knowledge of workshop operations and maintenance procedures.
Skills We Value:
- Strong customer service focus and problem-solving abilities.
- Excellent communication skills with both customers and technical staff.
- Ability to manage competing priorities in a fast-paced environment.
- Basic technical understanding of mechanical/electrical equipment.
- Organized approach to documentation and record-keeping.
Qualifications:
- High school diploma or equivalent.
- Relevant work experience in a service administration role.
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