Service Operations Coordinator

3 days ago


Dublin, Dublin City, Ireland Orion Electrotech Full time
Job Description

We are seeking a skilled Maintenance Support Specialist to join our team at Orion Electrotech. In this role, you will be responsible for supporting customers with their commercial vehicle maintenance needs.

The Role:

  • This is a full-time position working Monday-Friday, 8:30 AM-5:00 PM.
  • You will be based on site at our facility in Dublin.

Key Responsibilities:

  1. Act as the first point of contact for customers scheduling service appointments.
  2. Manage service scheduling for both planned maintenance and emergency repairs.
  3. Document all customer interactions accurately in our systems.
  4. Coordinate with technicians to optimize service delivery.
  5. Identify opportunities to improve customer experience.

Ideal Background:

  • Previous experience in service administration in automotive, HGV, PSV garages, tyre centres or transport maintenance facilities.
  • Familiarity with scheduling maintenance and repair work.
  • Experience handling customer inquiries about technical services.
  • Understanding of parts ordering and service documentation.
  • Knowledge of workshop operations and maintenance procedures.

Skills We Value:

  • Strong customer service focus and problem-solving abilities.
  • Excellent communication skills with both customers and technical staff.
  • Ability to manage competing priorities in a fast-paced environment.
  • Basic technical understanding of mechanical/electrical equipment.
  • Organized approach to documentation and record-keeping.

Qualifications:

  • High school diploma or equivalent.
  • Relevant work experience in a service administration role.


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