Automotive Service Coordinator

3 days ago


Dublin, Dublin City, Ireland Crown Automotive Group Part time

Crown Automotive Group is a family-owned dealership group that has been serving the automotive needs of its customers since 1969. We are currently seeking a Part-time Appointment Setter to join our team in Dublin.

Job Summary

We are looking for a highly organized and customer-focused individual to schedule and confirm appointments for vehicle maintenance and repair services. As an Appointment Setter, you will play a crucial role in ensuring excellent customer service and maximizing the profitability and efficiency of our automotive service department.

Responsibilities
  • Contact customers to schedule and confirm appointments for vehicle maintenance and repair services
  • Maintain an organized and up-to-date schedule of appointments
  • Follow up with customers to ensure satisfaction and obtain feedback for improvement
  • Communicate with service advisors and technicians to ensure timely and efficient completion of appointments
  • Utilize customer service skills to build and maintain positive relationships with customers
  • Manage and maintain customer records and appointment information accurately
Requirements
  • Prior experience as an appointment setter or in a customer service role is preferred
  • Excellent communication and interpersonal skills
  • Ability to multitask and handle a high volume of calls and appointments
  • BASIC understanding of automotive services and products
  • Proficient in using computers and experience with customer management software is a plus


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