Customer Service Coordinator
5 days ago
Primtac Personnel is seeking an experienced Service Advisor to join our team. As the primary point of contact between customers and our workshop, you will be responsible for ensuring a smooth and efficient service process.
About the Role
The successful candidate will possess at least 2 years of experience in a customer-facing automotive role. Strong communication skills are essential to explain technical information clearly to customers. In addition, excellent customer service and problem-solving abilities, along with the ability to multitask and work efficiently in a fast-paced environment, are required. Proficiency in Microsoft Office and dealership management systems is also necessary. A full, clean driving licence is mandatory for this position.
Key Responsibilities
- Provide exceptional customer service and support
- Communicate effectively with customers and internal stakeholders
- Manage and prioritise tasks efficiently
- Maintain accurate records and data
- Collaborate with the workshop team to ensure seamless service delivery
Benefits
- Competitive salary and bonus scheme
- Opportunities for career growth and development
- Manufacturer and in-house training
- 22 days annual leave plus bank holidays
- Employee discounts on services and vehicles
- Company pension plan
Requirements
- Minimum 2 years experience in a service advisor or customer-facing automotive role
- Strong communication and interpersonal skills
- Excellent customer service and problem-solving abilities
- Ability to multitask and work efficiently in a fast-paced environment
- Proficiency in Microsoft Office and dealership management systems
- Full, clean driving licence
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