IT Operations Leadership Position

7 days ago


Dublin, Dublin City, Ireland beBeeLeadership Full time €80,000 - €100,000
Job Overview:

We are seeking a highly skilled and experienced IT Support Manager to lead our global support teams. This is an excellent opportunity for an individual with exceptional leadership skills, who is looking to drive continuous improvement in a fast-paced environment.

Key Responsibilities:
  • Create a strategy for Support that takes into consideration the need for 24/7 coverage across multiple time zones.
  • Drive automation initiatives across all IT teams, promoting a shift-left mentality.
  • Align with ITSM and ServiceNow teams to ensure standard ways of working and drive investment from these tools.
  • Utilize Knowledge Management to drive automation and improve efficiency.
  • Lead and develop local IT support teams, ensuring employees are trained and upskilled to deliver a professional IT support service to internal users, adhering to ITIL standards where applicable.
  • Manage all local IT support operations to ensure SLAs are met, providing an exceptional user experience.
  • Collaborate with global IT support teams to ensure consistent implementation and measurement of global IT policies and standards.
  • Deliver weekly and monthly metrics on support operations and incidents, analyzing trends to identify opportunities for continuous improvement.
Requirements:
  • Significant experience in a business services environment, ideally video games development or highly technical development environments.
  • Excellent leadership and management skills, with experience leading and developing teams of professionals.
  • Strong knowledge of first- and second-line support operations.
  • Strong knowledge of ServiceNow and industry trends.
  • Excellent relationship building skills.
  • Ability to work in a matrix management environment.

This role offers a chance to make a significant impact in a dynamic and fast-paced environment.

We are looking for an individual with strong leadership skills and experience in driving automation initiatives. If you are passionate about delivering exceptional IT support and have a track record of success in leading teams, we encourage you to apply.



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