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Technical Support Specialist for Mobile Device Management
2 weeks ago
About the Role:
We are seeking a skilled Technical Support Specialist to join our team at Temple Recruitment. The successful candidate will provide exceptional customer service and technical support to our clients, ensuring seamless deployment, configuration, and lifecycle management of mobile devices and services.
Key Responsibilities:
- Device Provisioning and Configuration: Provide timely and accurate provisioning and configuration of mobile devices for new hires and existing users
- Troubleshooting and Escalation: Troubleshoot mobile devices, including hardware, services, and internal applications, and escalate issues to relevant teams as needed
- Customer Service and Support: Deliver excellent customer service and technical support via phone, email, and cases, ensuring timely resolutions and positive customer experiences
- Inventory Management: Manage device inventory, including recycling and disposal preparation, to ensure efficient and sustainable practices
- Training and Development: Provide training on proper usage and configuration of mobile devices, and develop and maintain standard operating procedures, best practices, and customer service guidelines
- Collaboration and Communication: Collaborate with teams to identify and resolve escalations, optimize processes, and drive project deliverables
Requirements and Qualifications:
- Experience: 1-2 years' experience in a related role, preferably in mobile device management or technical support
- Skills: Excellent verbal and written technical documentation skills, strong team player with a service-oriented attitude and customer focus, strong research and problem-solving abilities, current knowledge of mobile devices, hardware, software, and general technology trends, and knowledge of iOS and Android devices, as well as mobile services and optimization of plans
About Us:
We are a leading recruitment agency dedicated to providing exceptional staffing solutions to our clients. We believe in building long-term relationships and delivering high-quality candidates that meet our clients' needs.
