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Workforce Experience Specialist
2 weeks ago
Drive business success by crafting a superior employee experience. Human Resources professionals play a vital role in shaping this outcome, leveraging expertise to create inspiring experiences for employees.
This position enables the delivery of a best-in-class employee experience through subject matter expertise, consultation, and service delivery for assigned functions. It involves the implementation, management, and ongoing evaluation of innovative HR solutions.
Key Responsibilities:
- Develop guidance on program development related to assigned functions to enhance the employee experience, balanced with function-specific needs and drivers.
- Evaluate, implement, and provide end-to-end solutions to deliver a superior employee experience for assigned HR pillars (e.g., Workforce Administration).
- Identify continuous improvement processes (e.g., to reduce inquiry volume, shorten task execution turnaround time).
- Engage with third-party providers to establish, develop, and review the suite of services, ensuring adherence to established service level agreements.
- Address escalated moderately complex inquiries and act as reviewer/approver of transactions, as applicable.
- Provide input for the development and delivery of moderately complex communication materials related to programs, plans, policies, processes.
- Perform audits and validations of transactions. Examine and verify data for accuracy and consistency.
- Proactively stay up to date on industry trends and developments, providing ideas and recommendations to leaders regarding best practices and trends.
Requirements:
Bachelor's Degree in a relevant field plus 2 years minimum work experience in Human Resources with relevant experience in managing HR processes for assigned functions required.