Service Operations and Delivery Director

4 days ago


Dublin, Dublin City, Ireland Unipharmedtech Full time
Job Overview

The Service Operations and Delivery Director will be responsible for overseeing the planning, management, and execution of service operations within the Cardiac Services division of Uniphar Medtech.

This role will involve leading a team of clinical application specialists, overseeing installation projects, and acting as the primary service lead for digital health projects.

The ideal candidate will have experience in managing teams, ideally including clinical application specialists or technical service staff.

Main Responsibilities:

  • Manage and lead the clinical applications team, providing direction, support, and mentorship to foster a culture of excellence and continuous improvement.
  • Oversee recruitment, training, and professional development initiatives to grow the clinical applications team in Ireland and support expansion efforts in the UK.
  • Act as the service delivery lead for installation projects, ensuring the timely and high-quality deployment of Medtech solutions.
  • Provide oversight and coordination for large-scale implementations, working closely with colleagues across the business to align on project goals and timelines.

Requirements:

  • Proven experience in managing teams, ideally including clinical application specialists or technical service staff.
  • Strong leadership and team management skills, with experience in training, performance management, and team development.
  • Excellent project management abilities, including experience with large-scale implementations and complex service delivery.
  • Solid understanding of Medtech regulatory and compliance requirements, especially related to device installation and digital health.
  • Outstanding communication and relationship-building skills for engaging customers & colleagues.


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