Leader in Technical Adoption and Excellence

4 days ago


Dublin, Dublin City, Ireland Servicenow Full time

Servicenow is a global market leader in providing innovative AI-enhanced technology solutions to over 8,100 customers worldwide. As a Manager, Success Hub, you'll have the opportunity to lead a team of Customer Success Guides who are responsible for driving customer success, growth, and adoption within the EMEA region.

About the Role

You will be responsible for coaching and developing a team of early-in-career Customer Success Guides, driving successful customer outcomes that lead to client product adoption, renewals, and expansion of Servicenow offerings within the account. Key responsibilities include:

  • Lead your team to onboard new customers, and improve technical health and adoption for a portfolio of customers
  • Hiring, coaching, and mentoring team members to help them grow their skills and careers
  • Execute the Success Hub strategy, delivering value for all customers on their journey
  • Drive new initiatives in the Success Hubs as part of the overall Customer Excellence Group strategy
Key Qualifications

To succeed in this role, you'll need:

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
  • Ideally 5+ years in a leadership role at a high-performing consulting/software company or equivalent, focused on technology-enabled transformations
  • Demonstrated success leading and growing a team of individual contributors
  • Familiar with one or more Servicenow product suites


  • Dublin, Dublin City, Ireland Servicenow Full time

    In this role, you will lead a team of Customer Success Guides to deliver success at scale. The Success Hub team is responsible for driving customer success, growth, and adoption within the EMEA region. Your team will be responsible for onboarding new customers, improving technical health and adoption for a portfolio of customers, and executing the Success...


  • Dublin, Dublin City, Ireland SAP SE Full time

    About the Job">This role offers an exciting opportunity to join the SAP SuccessFactors Preferred Success team and contribute to the success of our customers.You will be responsible for delivering tailored adoption recommendation services and large-scale adoption events for SAP cloud customers.As a key member of our team, you will have the opportunity to...


  • Dublin, Dublin City, Ireland Royal College of Surgeons in Ireland (RCSI) Full time

    The Royal College of Surgeons in Ireland (RCSI) seeks a highly motivated and experienced academic to lead the delivery of pharmaceutical science education and research in our International College of Pharmaceutical Innovation. As an Academic Excellence Leader, you will play a pivotal role in shaping the future of pharmacy education and advancing research...


  • Dublin, Dublin City, Ireland TEKenable Ltd Full time

    Job Overview: We are seeking an experienced Scrum Master to support our Agile teams in delivering high-impact solutions within a regulated environment.As a Scrum Master at TEKenable Ltd, you will be responsible for guiding Agile teams and driving Agile adoption. The ideal candidate will have demonstrable experience as a Scrum Master in the pharmaceutical or...


  • Dublin, Dublin City, Ireland Guidewire Software Full time

    Early Access and Adoption Product Solution Engineer page is loadedEarly Access and Adoption Product Solution EngineerApply remote type Remote locations Ireland - Remote time type Full time posted on Posted 9 Days Ago job requisition id JR_12214SummaryAre you passionate about cutting-edge technology, driving product adoption, and making a real impact? Do you...


  • Dublin, Dublin City, Ireland HRM Search Partners Full time

    Technical Operations LeaderThis leadership role will oversee the technical aspects of our manufacturing operations, ensuring seamless execution and high-quality results.We are a global leader in the pharmaceutical industry, with a strong presence in Ireland. Our Dublin plant is a key location for our operations, and we are looking for an experienced...


  • Dublin, Dublin City, Ireland Servicenow Full time

    Accelerating Customer SuccessWe are seeking an Enterprise Adoption Expert to join our Customer Excellence Group in Dublin, Ireland. In this role, you will drive customer success and platform adoption across EMEA by working closely with internal teams and stakeholders to identify opportunities, resolve issues, and differentiate our platform in the...


  • Dublin, Dublin City, Ireland Bank of Ireland Group Full time

    Job Description:The Head of Cloud Centre of Excellence is a key role within the Bank of Ireland Group, responsible for driving cloud adoption and innovation. This position plays a critical part in shaping the bank's IT strategy and ensuring alignment with regulatory expectations.The ideal candidate will possess strong leadership skills, with experience in...


  • Dublin, Dublin City, Ireland Servicenow Full time

    Our Vision:We envision a world where technology empowers individuals and organizations to work better, together. At ServiceNow, we're committed to delivering innovative solutions that make a meaningful impact. As a Manager, Success Hub, you'll play a critical role in driving our mission forward.Your Mission:You'll lead a team of early career Customer Success...


  • Dublin, Dublin City, Ireland Trust In Soda Full time

    At Trust In Soda, we're seeking a seasoned Cybersecurity Leader to join our Irish team. This senior-level position requires a deep understanding of information security policies, procedures, and compliance-related activities.The ideal candidate will possess a Bachelor's degree in Computer Science or a related field and have at least 6-7 years of experience...

  • Success Hub Leader

    6 days ago


    Dublin, Dublin City, Ireland Servicenow Full time

    ServiceNow is seeking a talented individual to fill the position of Success Hub Leader. As a leader, you will be responsible for driving customer success, growth, and adoption within the EMEA region. This is an exciting opportunity to deliver remote engagements at various points during the customer lifecycle and develop a team of Success Guides.About the Job...


  • Dublin, Dublin City, Ireland Clio - Cloud-Based Legal Technology Full time

    We are currently seeking a Senior Product Marketing Manager to join our Product Marketing team in Dublin. This role is ideal for a self-motivated problem solver with a high sense of ownership, a strategic thinker, and a strong communicator and collaborator.About the OpportunityThis is a unique opportunity to work with a global leader in cloud-based legal...


  • Dublin, Dublin City, Ireland Servicenow Full time

    Job OpportunityThis is an exciting opportunity for a seasoned Head of Technical Support Excellence to join our team and make a significant impact on our business. As a leader, you will be responsible for driving business success through exceptional customer service, process improvement, and strategic planning.You will have a strong background in technical...


  • Dublin, Dublin City, Ireland Servicenow Full time

    At ServiceNow, we're transforming the way organizations work. As a Customer Success Leader, you'll be instrumental in driving growth and adoption within our EMEA region.About the RoleThis is an exceptional opportunity to lead a team of early-in-career Customer Success Guides, delivering Success at Scale to make every customer committed to ServiceNow for...


  • Dublin, Dublin City, Ireland ServiceNow Full time

    About YouWe are looking for an experienced leader to oversee the success of our customers in the EMEA region. As a Manager, Success Hub, you will lead a team of early in career Customer Success Guides responsible for delivering Success at Scale making every customer committed to ServiceNow for life.You will be responsible for driving customer success,...


  • Dublin, Dublin City, Ireland eir evo talent Full time

    eir evo talent is currently seeking a Technical Services Leader to join its ICT Operations team. The successful candidate will be responsible for overseeing and managing the client's ICT infrastructure, ensuring efficient and reliable operations.The Technical Services Leader will play a key role in implementing routine maintenance, updates, and proactive...


  • Dublin, Dublin City, Ireland TN Ireland Full time

    TN Ireland seeks an Operational Excellence Manager to join their EMEA Customer Experience team on a 9 month contract. As a leader in process improvement, you will drive solutions to problems raised by stakeholders and identify new opportunities for growth.Responsibilities:Lead the rollout of processes, programs, and tools to improve the Customer Success...


  • Dublin, Dublin City, Ireland Servicenow Full time

    **About Us**Servicenow is a leader in customer success. We're seeking an experienced Transformation Leader to join our team.As a Transformation Leader, you will lead a team of early career Customer Success Guides responsible for delivering success at scale. Your goal will be to make every customer committed to Servicenow for life.The team will be responsible...


  • Dublin, Dublin City, Ireland Merck Gruppe - Msd Sharp & Dohme Full time

    Job OverviewThe Associate Director, Operational Excellence will be responsible for leading process improvement initiatives and driving operational excellence across the organization. This role will work closely with leaders and sites in their region to develop and implement plans that support short-term and long-term business goals.Main...


  • Dublin, Dublin City, Ireland Field Management Ireland Full time

    Job Title">Contact Centre Team Leader: Field Management Ireland is seeking an experienced leader to join our team and drive our customer experience agenda.">About the Role">This is a challenging and rewarding role that requires strong leadership and management skills, as well as excellent communication and interpersonal skills.">Responsibilities">">Lead a...