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IT Support Team Lead

1 week ago

Dublin, Dublin City, Ireland CPL Full time
About the Job:

CPL is seeking an IT Support Team Lead to join our team. As an IT Support Team Lead, you will be responsible for leading our IT support team, providing guidance and oversight to ensure that our consumer brands operate smoothly and efficiently.

Key Responsibilities:
  • Leading the IT support team, providing guidance and oversight.
  • Monitoring and incident management of our consumer brands.
  • Problem intake, triage, investigation, internal stakeholder communication, resolver escalation, resolution validation, and problem management.
  • Daily technical operations, software deployments, system alarm management, operational record keeping, and documentation maintenance.

Requirements:
  • A degree or experience in applications/software management and monitoring.
  • Four years of experience working in a 24x7x365 multi-shift environment where the main focus is monitoring and incident management.
  • Practical hands-on experience with trouble ticket systems, network monitoring tools, and familiarity with incident management processes.

What We Offer:
  • A competitive salary and benefits package.
  • The opportunity to work with a talented team of professionals who share your passion for technology and customer service.
  • A dynamic work environment with opportunities for growth and development.

How to Apply:

Please apply directly through the advertisement.