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Customer Service Representative
3 weeks ago
We are seeking a Customer Service Representative to join our team.
About the Role:
As a Customer Service Representative, you will be responsible for providing excellent customer service by attending to customer needs in a prompt and friendly manner. You will work closely with the sales team to ensure that customers receive a high level of service, ensuring that their shopping experience is enjoyable and stress-free.
Key Responsibilities:
- To provide exceptional customer service at all times, answering customer queries and resolving any issues promptly and professionally.
- To maintain a high level of product knowledge, including store policies and procedures, to assist customers with their queries.
- To communicate effectively with colleagues and management to ensure seamless delivery of customer service.
- To participate in ongoing training and development programs to enhance skills and knowledge.
Benefits:
- A competitive salary and benefits package.
- 25 hours per week, with additional hours often available.
- 4 weeks paid annual leave plus bank holidays.
- Sick pay, long service awards, maternity, paternity and adoption leave.
- Full training program when you first join and ongoing training and development throughout your career.
- Career progression opportunities.
Application Process:
The application process consists of an online application, with successful candidates progressing to the interview stage.
