Customer Service Ambassador

4 days ago

The Municipal District of Dundalk, Ireland beBeeHospitality Full time €25,000 - €35,000
Customer Service Representative

We are seeking a dedicated and reliable individual to join our hospitality team as a Customer Service Representative. In this role, you will play a vital part in ensuring the safety, security, and comfort of our guests during the evening and overnight hours.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to work independently and as part of a team. Previous experience in a customer service or hospitality role is required, with a minimum of 1 year of relevant experience.

Responsibilities include:

  • Ensuring the safety and security of the hotel premises and guests by conducting routine patrols and monitoring security systems.
  • Providing exceptional customer service to guests by answering questions, addressing concerns, and fulfilling requests in a timely and professional manner.
  • Maintaining the cleanliness and tidiness of the lobby, public areas, and back-of-house areas as needed.
  • Assisting guests with luggage upon arrival and departure.
  • Operating the switchboard and responding to guest inquiries in a courteous and professional way.
  • Setting up and preparing function rooms for breakfast or other events.
  • Reporting any maintenance or security issues to the appropriate personnel.
  • Completing all paperwork and logs accurately and efficiently.
Qualifications

To be successful in this role, you will need:

  • A minimum of 1 year of experience in a customer service or hospitality role.
  • Excellent communication and interpersonal skills.
  • Strong attention to detail and ability to prioritize tasks.
  • Ability to work independently and as part of a team.
Benefits

We offer a range of benefits to our employees, including:

  • Free meals while on duty.
  • Free Gym & Pool Membership.
  • Discount on Spa treatments and Elemis products.
  • Excellent discounted Employee Bed & Breakfast rates in an iNua Hotel.
  • Favourable Friends & Family rates in an iNua Hotel.
  • Employee Discount on Bar & Restaurant Food.
  • Discount on Food for family occasions for groups of 30 or more.
  • Recruitment bonus when you refer a friend.
  • Educational Assistance.
  • Opportunities for promotion and transfer within the iNua Hospitality Collection and Radisson Hotel Group.
  • Free Employee Assistance Programme.

As a valued member of our team, you will have access to ongoing training and development opportunities, as well as a positive and supportive work environment.


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