Customer Service Assistant

12 hours ago

The Municipal District of Carlow, Ireland BOYLE Sports Full time
Overview

Job Title: Customer Service Assistant

Department: Retail

Reporting to: Shop Manager

Location: Carlow Region

Role Purpose: You will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and on occasion you may be required to manage the operations of the shop.

Responsibilities
  • Assist the Shop Manager and Assistant Manager with the day to day running of the shop.
  • Step up and guide shop operations in the absence of the Shop and Assistant Manager.
  • Open and close the shop.
  • Manage and guide the shop team.
  • Cash management procedures.
  • Opportunity to manage on occasion which will lead to further development opportunities.
  • Ability to combine working in a fast-paced retail environment whilst undertaking training/on the job supports to continuously upskill and progress within the company.
  • Provide an outstanding customer experience through a helpful, friendly and knowledgeable approach.
  • Accept bets as per procedure, accurately taking and processing customer bets through multiple channels including betting terminals and EPOS system.
  • Act as a Brand Ambassador including introducing customers to the multi-channel/digital journey.
  • Work under pressure and remain calm while continually seeking ways to improve yourself and the shop.
  • Maintain shop presentation standards to a high quality throughout your working day.
  • Ensure all procedures (safety, compliance and shop operations) are followed.
  • Collaborate effectively as part of a team.
  • Adhere to Social Responsibility duties.
Knowledge, Skills And ExperienceEssential Skills and Experience
  • Customer service focused
  • Operate with trust and integrity
  • Flexibility as the business operates 7 days a week
  • Be adaptable to the shop environment
  • Great attention to detail and strong numeracy skills
  • An enthusiastic people person who can work on own initiative and as part of a team
  • A keen interest in sporting industry/events and confident to build rapport and relationships with customers
  • Ambitious and driven to progress within the company
  • To promote the company brand and be results focused
  • Excellent communication skills
  • Problem solve and think creatively
  • Be organised, reliable and dependable
  • A proven good cash handing approach
Desirable Skills And Experience
  • Industry/Retail experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related.

BoyleSports are an equal opportunities employer, and we welcome applications from all suitably qualified persons.


#J-18808-Ljbffr

  • Customer Service Assistant

    4 days ago

    The Municipal District of Fermoy, Ireland BoyleSports Full time

    Join to apply for the Customer Service Assistant - Mitchelstown role at BoyleSports1 day ago Be among the first 25 applicantsJoin to apply for the Customer Service Assistant - Mitchelstown role at BoyleSportsRole PurposeYou will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable...

  • Customer Service Assistant

    5 days ago

    The Municipal District of Newcastle West, Ireland BOYLE Sports Full time

    Job Title: Customer Service AssistantDepartment: RetailReporting to: Shop ManagerLocation: NewcastlewestRole PurposeYou will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. The day to day of the role will be to assist the Shop Manager and team with the smooth running...

  • Store Associate

    2 days ago

    The Municipal District of Carlow, Ireland beBeeCustomerServant Full time €15,000 - €20,000

    Job OpportunityWe are seeking a highly motivated individual to provide excellent customer service and stock operations in our store.To succeed, you will need to:Offer prompt and courteous service, assisting customers in finding the right productsShare your enthusiasm and knowledge about our products with customersBe flexible and work across various areas of...

  • Healthcare Advisor

    1 week ago

    The Municipal District of Carlow, Ireland beBeeHealthcare Full time €35,000 - €45,000

    Job OpportunityWe are seeking an experienced professional to provide exceptional customer service and product knowledge in a fast-paced community pharmacy environment.Main Responsibilities:Customer Interaction: Deliver outstanding customer service, adhering to company policies and values.Product Knowledge: Offer customers expert assistance and ensure stock...

  • Customer Service Representative

    1 week ago

    The Municipal District of Navan, Ireland beBeeCustomer Full time €25,000 - €50,000

    Are you passionate about delivering exceptional customer service and making a positive impact on your community? Our organisation is seeking a skilled individual to join our team as a Customer Assistant.Job DescriptionWe pride ourselves on offering customers a wide range of products, including food, clothing, and household essentials. As a Customer...

  • Customer Service Representative

    2 weeks ago

    The Municipal District of Birr, Ireland beBeeCustomer Full time €20,000 - €25,000

    Job Role OverviewThe Customer Assistant role at Tesco Ireland focuses on delivering excellent customer service and supporting store operations.This entry-level position involves working in a fast-paced retail environment, ensuring products and services are available for customers at all times.As a key member of the team, you will be responsible for handling...

  • Customer Service Ambassador

    4 days ago

    The Municipal District of Dundalk, Ireland beBeeHospitality Full time €25,000 - €35,000

    Customer Service RepresentativeWe are seeking a dedicated and reliable individual to join our hospitality team as a Customer Service Representative. In this role, you will play a vital part in ensuring the safety, security, and comfort of our guests during the evening and overnight hours.The ideal candidate will have excellent communication and interpersonal...

  • Customer Service Representative

    2 weeks ago

    The Municipal District of Fermoy, Ireland beBeeRetail Full time €18,000 - €25,000

    Customer Service RepresentativeWe are seeking a Customer Service Representative to join our team.About the Role:As a Customer Service Representative, you will be responsible for providing excellent customer service by attending to customer needs in a prompt and friendly manner. You will work closely with the sales team to ensure that customers receive a high...

  • Customer Service Associate

    4 days ago

    The Municipal District of Fermoy, Ireland beBeeCustomerService Full time €25,000 - €40,000

    Job Title: Customer Service AssociateWe are seeking a skilled and customer-focused professional to join our team as a Customer Service Associate. This is a fantastic opportunity for an enthusiastic and driven individual who is passionate about delivering exceptional customer experiences.As a key member of our team, you will play a vital role in providing...

  • Customer Service Representative

    5 days ago

    The Municipal District of Portlaoise, Ireland beBeeCustomerService Full time €30,000 - €40,000

    Job Title: Customer Service RepresentativeKey Responsibilities:Deliver exceptional customer service, ensuring a positive experience for every customer.Build strong relationships with customers, understanding their needs and preferences.Maintain a high level of product knowledge, assisting customers with queries and concerns.Work collaboratively with...