Customer Service Assistant

3 weeks ago

The Municipal District of Carlow, Ireland BOYLE Sports Full time
Overview

Job Title: Customer Service Assistant

Department: Retail

Reporting to: Shop Manager

Location: Carlow Region

Role Purpose: You will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and on occasion you may be required to manage the operations of the shop.

Responsibilities
  • Assist the Shop Manager and Assistant Manager with the day to day running of the shop.
  • Step up and guide shop operations in the absence of the Shop and Assistant Manager.
  • Open and close the shop.
  • Manage and guide the shop team.
  • Cash management procedures.
  • Opportunity to manage on occasion which will lead to further development opportunities.
  • Ability to combine working in a fast-paced retail environment whilst undertaking training/on the job supports to continuously upskill and progress within the company.
  • Provide an outstanding customer experience through a helpful, friendly and knowledgeable approach.
  • Accept bets as per procedure, accurately taking and processing customer bets through multiple channels including betting terminals and EPOS system.
  • Act as a Brand Ambassador including introducing customers to the multi-channel/digital journey.
  • Work under pressure and remain calm while continually seeking ways to improve yourself and the shop.
  • Maintain shop presentation standards to a high quality throughout your working day.
  • Ensure all procedures (safety, compliance and shop operations) are followed.
  • Collaborate effectively as part of a team.
  • Adhere to Social Responsibility duties.
Knowledge, Skills And ExperienceEssential Skills and Experience
  • Customer service focused
  • Operate with trust and integrity
  • Flexibility as the business operates 7 days a week
  • Be adaptable to the shop environment
  • Great attention to detail and strong numeracy skills
  • An enthusiastic people person who can work on own initiative and as part of a team
  • A keen interest in sporting industry/events and confident to build rapport and relationships with customers
  • Ambitious and driven to progress within the company
  • To promote the company brand and be results focused
  • Excellent communication skills
  • Problem solve and think creatively
  • Be organised, reliable and dependable
  • A proven good cash handing approach
Desirable Skills And Experience
  • Industry/Retail experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related.

BoyleSports are an equal opportunities employer, and we welcome applications from all suitably qualified persons.


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