Retail Sales and Engagement Assistant

1 day ago


Dublin, Dublin City, Ireland Fields Retail Limited Full time
Role Overview

We are seeking a highly skilled Customer Relationship Development Specialist to join our team at Fields Retail Limited. In this key role, you will be responsible for developing strong relationships with our customers, driving sales growth, and ensuring a seamless shopping experience.

Main Responsibilities:
  • Sales Growth and Clienteling: Proactively engage with customers to drive sales growth, identify opportunities to enhance orders, and provide high-quality customer service.
  • Abandoned Cart Outreach and Finance Sales Support: Contact customers who left their orders incomplete, assisting them in finalising purchases, and follow up with V12 customers to secure sales.
  • Customer Service and Retention Emails/Phone Queries: Handle customer inquiries with a proactive, solutions-focused approach, always seeking to turn interactions into sales opportunities.
  • Reviews and Reputation Management: Monitor and respond to reviews on Google and Trustpilot, addressing negative feedback with personalised solutions.

Requirements:

  • Strong ability to identify and capitalise on sales opportunities while delivering exceptional service.
  • Excellent written and verbal communication skills with a luxury-aligned tone of voice.
  • Ability to multitask and manage various customer interactions efficiently.
  • Familiarity with ecommerce platforms, finance payment options, and online reputation management tools.
  • Passion for building customer relationships and driving revenue.

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