Technical Support Coordinator

5 days ago


Dublin, Dublin City, Ireland September Consulting Ltd Full time

We are looking for a highly skilled Technical Support Coordinator to join our team at September Consulting Ltd. As a Technical Service Advisor, you will provide exceptional customer service and manage service bookings, breakdowns, and vehicle care advice.

Key Responsibilities
  1. Communicate effectively with drivers and clients to understand their needs.
  2. Manage service bookings, breakdowns, and general vehicle queries efficiently.
  3. Maintain accurate records and update systems as necessary.
  4. Address quality issues promptly and escalate when required.
  5. Offer expert technical advice to drivers and clients.
  6. Contribute to achieving individual and team targets.

Skills and Qualifications

  • Proven experience in a similar role within the automotive industry.
  • Mechanical qualifications desirable but not essential.
  • Exceptional communication, decision-making, and problem-solving skills.
  • Strong customer service focus with negotiation skills.
  • Proficient in Microsoft Office and other relevant software.
  • Able to work effectively as part of a team.


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