Technical Help Desk Coordinator

4 days ago


Dublin, Dublin City, Ireland LMC FM Ltd Full time

Technical Helpdesk Support Coordinator

LMC Facilities Management – Dublin

Job Title:

Technical Helpdesk Support Coordinator

Reporting To:

Line Manager

Salary:

€35,000 - €45000

Summary:

LMC FM is seeking an experienced Technical Help Desk Support Coordinator to join our growing team. This is an excellent opportunity for someone who would like to develop a career in the Facilities Management sector. This is a position that will suit an organised and energetic individual who is highly motivated. The successful candidate will provide technical support to our clients and to our engineers. You will have a strong appreciation of engineering services, especially mechanical and electrical.

Responsibilities:

  • Ensure all progress is captured and updated on the Computer Aided Facilities Management (CAFM) system
  • Follow up on all statutory works to ensure the client is compliant
  • Bring all calls for assigned clients to billing stage
  • Keep all Planned Preventative Maintenance (PPM) worksheets compliant and updated regularly
  • Respond to customer requirements in a timely manner
  • Other duties as assigned

Skills and Experience:

  • Must be fluent English speaker and be permitted to work in Ireland
  • Excellent communication and customer care skills
  • At least three years' experience in a similar role
  • Strong mechanical/electrical background
  • Ability to work effectively under pressure and prioritise work
  • Ability to make decisions and work without close supervision

Benefits:

  • Pension
  • Life Insurance
  • Income Protection
  • EAP

Job Type:

Full-time On Site

Job Location:

Clondalkin, Dublin 22

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