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IT Help Desk Technician

1 week ago

Dublin, Dublin City, Ireland HCLTech Full time
About the Role

We are looking for a highly motivated and detail-oriented IT Help Desk Technician to join our team at HCLTech. As a Desktop Support Technician, you will be responsible for resolving complex technical issues and providing excellent customer service.

Key Responsibilities:

  • Respond to user requests and resolve technical issues in a timely manner.
  • Collaborate with internal teams to resolve incidents and improve overall service delivery.
  • Stay up-to-date with the latest technology trends and advancements.
  • Develop and maintain knowledge base articles and documentation.

Requirements:

  • Associate's degree in Computer Science or related field.
  • At least 6 months of experience in IT support.
  • Strong analytical and problem-solving skills.
  • Excellent written and verbal communication skills.