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Help Desk Operations Coordinator

1 week ago

Dublin, Dublin City, Ireland LMC FM Ltd Full time

About the Role

This Technical Help Desk Support Coordinator position is ideal for an organised and energetic individual with a strong appreciation of engineering services. As part of our growing team at LMC FM Ltd, you will provide technical support to clients and engineers.

Key Responsibilities

  • Capture and update progress on the CAFM system
  • Monitor statutory works for client compliance
  • Move client calls through the billing process
  • Maintain PPM worksheets according to company standards
  • Address customer needs promptly

Essential Skills

  • English language fluency and permission to work in Ireland
  • Superior communication and customer service skills
  • Minimum three years of experience in a similar capacity
  • Substantial knowledge of mechanical and electrical engineering
  • Ability to multitask and work efficiently
  • Capacity to work independently with minimal supervision