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Store Operations Manager
2 weeks ago
We are seeking a Shop Floor Manager to oversee daily operations in one of our stores. This role will involve ensuring that customers receive exceptional service and that the store is well-maintained.
- Create a welcoming environment for colleagues and customers.
- Be responsible for store operations when management is absent.
- Ensure team members are fully trained and competent in their roles.
- Foster an open communication culture, encouraging trust and collaboration among team members.
- Coach and manage colleagues to help them achieve their daily objectives and provide excellent customer service.
- Analyze reports and systems to identify areas for improvement and implement changes to enhance customer satisfaction and colleague productivity.
- Promote a culture of zero food waste, effectively managing date codes and minimizing edible food disposal.
- Recruit top talent for the team, focusing on individuals who share our passion for delivering exceptional customer experiences.
- Develop and implement cleaning specifications, ensuring the store meets high standards and promoting a positive work environment.
- Manage stock control activities, warehouse layout, and processes to ensure seamless operations and efficient workflow.
- Investigate and resolve pricing errors, overcharges, refunds, and label discrepancies to guarantee accurate customer billing.
- Optimize front-end operations to minimize customer wait times.
- Recognize and reward colleagues for outstanding service and provide constructive feedback where necessary.
- Demonstrated track record of:
- Previous retail experience in a similar role preferred.
- Passion for delivering exceptional customer experiences and maintaining a positive work environment.
- Adaptability and agility in thinking and approach.
- Ability to deliver key objectives in a fast-paced environment.
- Strong communication and interpersonal skills.
- Able to influence at senior levels.
We offer a comprehensive benefits package designed to support your overall well-being and career growth. Highlights include:
- Competitive Salary
- Bonus Scheme*
- 24/7 access to Employee Assistance Programme (EAP) for emotional support and wellbeing services.
- Colleague Clubcard discount increasing to 15% every month.
- Life Assurance
- Pension Scheme*
- Save As You Earn Scheme*
- Paid Family Leave
- Bike to Work
- Long Service Awards
- Commuter Scheme
*Subject to entry requirements and rules of the scheme apply.
About UsWe strive to be every customer's favourite way to shop, whether online or in-store. Our core purpose is 'Serving our customers, communities and planet a little better every day'. We're committed to acting responsibly and sustainably for all stakeholders, including our customers, employees, and the environment. Through initiatives like community support and partnerships with local suppliers, we aim to make a positive impact in the communities we serve.
We operate in Ireland since 1997, employing over 13,000 people across the country. We partner with over 500 Irish suppliers, supporting almost 13,000 farming families nationwide. Our commitment to sustainability and responsibility drives our business decisions and operations.
We welcome diversity and inclusion in our workplace, promoting an environment where everyone feels valued and empowered to contribute. If you're looking for a challenging and rewarding role, please explore our opportunities further.
