Desktop Infrastructure Specialist

2 weeks ago

Galway, Galway, Ireland beBeeDesktopSupport Full time €40,000 - €50,000
Job Overview

We are seeking a skilled Desktop Support Engineer to join our team. The successful candidate will be responsible for providing technical support and troubleshooting for various desktop applications, workstations, and connectivity issues.

This is an excellent opportunity for someone early in their career who's passionate about technology, eager to learn, and ready to make a real impact.

Detailed Responsibilities
  • Technical Support & Troubleshooting
    • Resolve issues with M365 apps, Windows/macOS workstations, and connectivity.
    • Provide first- and second-line support via phone, chat, or onsite.
    • Assist with VPN and remote desktop setups.
  • Asset Management & Access Control
    • Manage hardware/software inventory and user permissions.
    • Support onboarding/offboarding, including account setup and workstation delivery.
  • Security Maintenance & Training
    • Ensure antivirus and endpoint protection are up to date.
    • Assist with patching, audits, and preventive maintenance.
  • User Education & Documentation
    • Educate users on IT best practices and tools.
    • Document troubleshooting steps and system configurations.
Required Skills & Qualifications
  • CompTIA or Microsoft fundamentals certification (or equivalent experience).
  • Familiarity with Windows, macOS, and ideally Ubuntu Linux.
  • Experience with ticketing systems and basic network/software troubleshooting.
  • Strong communication and organisational skills.
  • A proactive, curious mindset and a love for problem-solving.
  • Interest in scripting (PowerShell/Bash) is a plus.

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